Terms and Conditions

Orders

In-stock orders will be shipped within 48 hours of receipt of your order. All back ordered items will be shipped when available unless canceled by the customer. Special order items will be shipped as determined by the notified lead-time. An order confirmation will be e-mailed to indicate status of your order.

Pricing and Freight

Items are billed at the prevailing price at the time the order is received. In the event that a typographical error is made, The Zone shall have the right to refuse or cancel an order placed for that product. If your credit card has been charged and

The Zone cancels your order, your credit card will be promptly credited for the incorrect price.

Prices are subject to change without notice. All errors and omissions are subject to correction, and The Zone reserves the right to reject any sale for any reason, including an incorrect price quotation or advertisement.

Prices advertised do not include shipping and handling charges. Applicable sales taxes will added unless a valid tax-exempt certificate is forwarded to The Zone upon placing your order.

Payment Method

The Zone accepts Visa, MasterCard or Debit Card (issued by Visa or MasterCard) The full amount of your purchase will be charged to your credit card upon processing of you order.

Return Policy

All RETURN GOODS AUTHORIZATION requests must be initiated within 15 days of receipt of your order. No return of goods, for any reason, will be accepted unless authorized in advance.

GENERAL RETURNS:

Stock items can be returned within 30 days of receipt are subject to a 25% re-stock fee. Customer is responsible for all return shipping charges. Items may be returned on the following conditions:

The product was purchased within the last 30 days.

A copy of the Returned Good Authorization form is enclosed.

All products are in their original packaging and in resalable condition.

All products are repacked properly to avoid damage during shipping.

All credits are based upon inspection.

Failure to comply with the stated requirements may result in additional re-stocking charges or the delay or refusal of credit. The customer will be required to supply a tracking report in the event that the receipt of a return is disputed.

DAMAGED OR DEFECTIVE MERCHANDISE:

Please examine your order completely upon receipt. If any merchandise is defective or damaged in transit, you must contact The Zone within 5 days of the receipt of your order. Do not discard shipping box.

SHORTAGES OR SHIPPING ERRORS:

Review your packing slip to verify items shipped. If there is no backorder indicated and you are short items or if the wrong item has been shipped, please contact The Zone within 5 days of receipt of your order.

SPECIAL ORDERS:

Special order merchandise cannot be returned for re-stock or credit.

CREDIT:

Upon receipt and inspection of returned goods, The Cabinet Hardware Zone will issue eligible credit. The Cabinet Hardware Zone reserves the right to refuse non-eligible orders for return.

Product Warranty

Merchandise is warranted against defects in manufacturing as stated by the individual manufacturer of product. The Zone will determine the eligibility of a warranty return and will issue a written authorization for return. No return can be made without prior authorization. Upon receipt of the product, The Zone will determine whether replacement or repair is required under applicable warranty. If it is determined that this is not a warranty issue, the customer will be notified of replacement or repair costs prior to proceeding.

Product Color

Due to varying color settings, differences and limitations of computer displays, actual product finish colors may not exactly match what is shown on your screen.

Privacy Policy

Credit card information supplied is for the sole and secure use of The Zone. It is not shared with outside parties other than the applicable credit card company in processing your order.

Your e-mail address is required for all orders. You will not be sent any e mail promotions unless authorized by you and your e mail address will not be shared or distributed to any outside parties.

Acceptance of Terms

Upon “check out” you will be required to acknowledge your acceptance all of these terms stated by checking the appropriate box. If you choose not t accept these Terms and Conditions of Sale, your order will not be processed.